Brian’s brother (and co-owner) Craig showed up at the appointed time. Craig listened to our concerns and what we wanted to do with respect to this installation. Craig asked key questions that made this installation go as smooth as possible and made sure our vision of the install would be delivered. Additionally, he made a recommendation for us to move our washer and dryer to the left after the electric hot water heater was removed so that we could have extra cabinet storage. No previous bidder had been this astute in addressing one of our key concerns. Craig’s unique ability to see what we wanted and then provide a solution to our concerns was most welcome. Kudos to Craig for finding a solution 6 other bidders couldn’t provide a solution to.
Jco then provided us a competitive bid within 48 hours of coming to our house. One thing that Jco did that no other bidder did and definitely impressed me was that Jco warrantied the subcontractors that they used. Jco became the single source of contact should anything be unsatisfactory or go wrong.
Once the Natural gas lines and meter where installed by Northwest Natural Gas, I called Jco, signed the contract with all the provisions I had requested. Again, Jco was very businesslike and gave me all the guarantees, in writing, that I needed as a customer to feel comfortable with the contract and the contractual arrangement. An install date was set and adhered to.
Craig and his crew arrived at the agreed to time. The install of the Natural gas piping, the Rinnai Tankless water heater and the Heat-n-Glo fireplace insert only took 2 1/2 days. We only had one problem with some piping for the future installation of a gas range , which caused the existing electric range to stick out to far from the wall. Craig immediately fixed the problem once we brought it to his attention. Bottom line on this install – Jco did everything they promised, at the price they promised, and addressed every single one of our concerns in a timely manner. Brian, Craig (co-owners of Jco) and Veronica are to be commended for their work ethic, promises kept, communication and listening to the customer – something very few of their competitors did while bidding this project.
If you want a contractor who is ethical, honest, and performs exactly as promised, and listens to you the customer, then choose Jco as a company you want to do business with.